Peak Performance (1 day)
  • Motivation
  • Time management
  • Overcoming resistance to change
  • Stress awareness
  • Goal setting
Coaching Skills (1 day)
  • Listening skills
  • Appraisals
  • Evaluation
  • Setting targets
  • Constructive feedback
Stress Management (1 day)
  • Basic endocrinology and physiology of stress
  • Causes and symptoms
  • Practice in relaxation techniques
  • Personal stress profile
  • Remedial aspects
  • Personality types
Effective Communication (1 day)
  • Self Awareness
  • Written communication
  • Reference systems
  • Assertiveness dealing
  • Verbal and non-verbal communication
  • Meta-communication
  • Internal dialogue
Dealing with Difficult People (1 day)
  • Body language
  • Effective communication
  • Negotiation skills and creating the win-win situation
  • Identifying personality types
  • Confidence building
Time and Task Management (1 day)
  • Organising
  • Planning
  • Internal vs external time
  • Prioritising
  • Introduction to accelerated learning
Effective Meetings (1 or 2 day)
  • Types of meetings
  • Meeting pre-planning
  • Encouraging participation and involvement
  • Agenda setting and writing up of minutes
  • Generating effective listening and discussion
  • Dealing with conflict
  • Reaching decisions
Effective Performance Appraisals (1 day)
  • Benefits and limitations of performance management programmes
  • Setting and agreeing performance objectives
  • Aligning individual and business objectives to the wider aims of the organisation
  • Developing performance appraisal systems and forms
Effective Presentations (1 or 2 days)
  • Preparing the content and structure of a presentation
  • Developing skills involved in effective delivery
  • Establishing and maintaining audience contact
  • Non-verbal communication appropriate to effective presentations
  • Visual aids, handling questions
Counselling and Interviewing in the Workplace (1 day)
  • Introduction to theory
  • Establishing rapport and developing the skills of active listening
  • The role of non-verbal communication
  • Practice the skills of effective communication required in interviewing
  • Stages of counselling; practice in giving and receiving effective feedback
Developing High Performance Teams (1 or 2 day)
  • Identify the principles of effective teams
  • Types of teams and team dynamics
  • Factors which influence team performance
  • Team roles
  • Leadership skills and their impact on team effectiveness
  • Increase understanding of how supportive communication styles influence team behaviour
  • Revitalising complacent teams
Managing Organisational Change (1 day)
  • Identify principles of change
  • Situational variables
  • Strategies of change
  • Psychological effects of change
  • Force field analysis
  • Factors following change
Negotiation Skills (1 day)
  • Understanding the principles of negotiation
  • Setting objectives
  • Planning and practical application
  • Harnessing your own power
  • Planning the strategy
  • Developing the art of negotiation
Creative Management Techniques (1 day)
  • Creative approaches to solving management problems
  • Lateral thinking techniques
  • Innovative solutions
  • Stages of problem solving
  • Overcoming conceptual blocks
Personal Career Planning (1 day)
  • Reflecting on current career path
  • Developing an action plan
  • CV's and job search
  • Identifying strengths and objectives
  • Interview skills