Over the last six years ITP have been heavily involved in the call centre industry and can justifiably claim to be the Highlands, if not Scotland’s, leading Call Centre Training Provider.

Our major call centre training clients for example, include:

• Cap Gemini
• Vertex
• Braidgrove.com
• Inverness and Nairn Enterprise
• Ross and Cromarty Enterprise
• 02
• BT Ignite
• BT Retail
• One 2 One
• Employment Services (Pan Highland)

Successfully delivered projects include:

• Delivered over a 12-month period, 900+ new recruits completed a 4-week service-led course for the new Cap Gemini One 2 One call centre in Forress, Morayshire
• The design of service specific training materials and the delivery of training required to drive a major Inverness service-based transitional project forward.
• Design and delivery of customer care materials, and Operational and Team Leader training for Vertex (60 team leaders and 14 operational managers)
• Delivering 700 Customer Service SVQ’s to Cap Gemini
• Design and delivery of pre-employment call centre training for Inverness and Nairn Enterprise, Ross and Cromarty Enterprise and Employment Services.
• Delivering large scale Modern Apprenticeship programmes to Client Logic,O2, BT Ignite, BT Retail

As the call centre, or more accurately, customer contact centre industry expands throughout the Highlands and Islands and Scotland and beyond, ITP have proactively designed a series of training interventions to meet the requirements of any situation. We have, for example, opened Scotland's first mobile call centre training school. This achievement will be of interest to agencies who seek to provide specific contact-centre pre-training.